Refund Policy
Our 7-day money-back guarantee ensures you can enroll with confidence.
1. Introduction
At Mivja, we are committed to providing high-quality training and services. We understand that sometimes a course may not be the right fit. This Refund Policy outlines the terms and conditions under which you may request a refund for our courses and services.
Our Promise: We want you to be completely satisfied with your learning experience. If you're not happy within 7 days, we'll refund your money — no questions asked.
2. 7-Day Refund Policy
We offer a 7-day refund policy for our eligible courses and services. This policy allows you to experience our training risk-free.
- Refund Window: You may request a full refund within 7 calendar days from the date of your purchase or enrollment.
- Eligibility: To be eligible for a refund, you must submit your request within the 7-day window and meet any additional criteria specified for the specific course or service.
Important: After the 7-day period has passed, we are unable to process any refunds.
3. How to Request a Refund
To request a refund, please follow these steps:
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Contact Us
Send an email to admin@mivja.com with the subject line "Refund Request."
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Provide Details
In your email, please include:
- Your Full Name
- The Course or Service Name
- Your Email Address used for the purchase
- The Date of Purchase
- A brief reason for your refund request (this helps us improve our services)
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Wait for Review
Our team will review your request and respond within 5-7 business days.
4. Non-Refundable Items
Please note that the 7-day refund policy may not apply to all services. Refunds will not be provided for:
- Completed Services: Services that have already been fully delivered or completed.
- Discounted or Promotional Offers: Courses or services purchased during a special offer, deal, or with a promotional discount.
- Digital Products: Certain digital products or downloadable content may be non-refundable once accessed.
- Consultation Services: One-on-one consultation sessions that have already been conducted.
Need Clarification? If you're unsure whether your purchase is eligible for a refund, please contact us before making your purchase.
5. Refund Processing Time
Once we receive your refund request:
- Review: Our team will review your request within 5-7 business days.
- Approval: If approved, we will initiate the refund.
- Credit: The refunded amount will be credited back to your original payment method. Please allow 7-10 business days for the amount to reflect in your account, depending on your bank or payment provider's processing times.
You'll be notified: We will send you a confirmation email once your refund has been processed.
6. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. All changes will be posted on this page, and the "Last Updated" date at the top will be revised. We encourage you to review this policy periodically.
If we make significant changes, we will notify you through a prominent notice on our website or via email.
7. Contact Us
If you have any questions, concerns, or requests regarding this Refund Policy, please reach out to us:
admin@mivja.com
+91-8240602684
Bhatrapally, Kolkata, West Bengal 700126
Legal Pages: Read our Privacy Policy, Terms and Conditions, and Disclaimer for more information.