1. Introduction
Thank you for choosing our services. We strive to provide the best experience. However, in case you are not satisfied with the service, our refund policy is outlined below.
2. Eligibility for Refund
To be eligible for a refund, you must meet the following conditions:
- Request for a refund within 7 days from the date of purchase.
- Provide proof of purchase (invoice or receipt).
- Have used our services but not satisfied with the outcome.
3. Refund Process
If you meet the above conditions, follow the steps below:
- Contact us via email at admin@mivja.com.
- Provide your purchase details (invoice, date of purchase, reason for refund).
- We will review your request and respond within 5 business days.
- If eligible, your refund will be processed and credited to your original payment method within 10 business days.
4. Non-Refundable Services
Some services are non-refundable, including:
- Services that have already been completed or delivered.
- Custom-made services or products.
- Any payments made after 30 days of purchase.
5. Changes to the Refund Policy
We reserve the right to modify this refund policy at any time. All changes will be posted on this page, and the updated date will be indicated at the top.
6. Contact Us
If you have any questions or concerns regarding this refund policy, feel free to contact us at admin@mivja.com.
Read our Terms & Conditions for more details.